If you receive a telephone call at a fire department facility and the caller indicates an emergency, what should you do?

Following department Standard Operating Procedures (SOPs) or Standard Operating Guidelines (SOGs) is crucial in emergency situations. When a caller indicates an emergency, the priority is to handle the situation in accordance with established protocols to ensure a rapid and effective response. SOPs and SOGs are designed to provide guidelines that facilitate the best practices for various scenarios, including emergency calls.

Implementing these procedures ensures that the information from the caller is gathered correctly, the nature of the emergency is assessed, and the appropriate actions are taken to mobilize resources effectively. This may involve dispatching units to the scene, providing immediate assistance over the phone, or coordinating with other emergency services.

In contrast, ignoring the call would jeopardize the safety of those in need. Transferring the call without proper assessment could lead to delays or miscommunication. Similarly, calling the police immediately without following the SOPs could bypass critical steps needed for gathering information about the emergency or coordinating a multi-agency response if necessary. Therefore, adhering to SOPs or SOGs not only ensures compliance but also maximizes the effectiveness of the emergency response.